zya9's Privacy Policy
This page sets out zya9's complete and transparent policy on how your personal information is collected, used, and kept secure.
zya9 is a trusted and secure online gaming platform for players in Bangladesh. We take the privacy of our users seriously. The purpose of this policy is to clearly inform you about what information we collect, why we collect it, how we use it, and how securely we store it. Our privacy policy is built on SSL encryption technology and international data protection standards.
Information We Collect
zya9 collects certain necessary information to operate its services smoothly and to give you the best experience. Details are provided below.
Registration Information
The information you provide when creating an account includes:
- Full name and date of birth
- Email address
- Preferred currency and language
- Account login credentials (stored in encrypted form)
Financial Information
We use the following information to process transactions:
- bKash, Nagad, or Rocket mobile number
- Deposit and withdrawal history
- Transaction amounts and timestamps
- Documents related to payment verification
Usage Information
Information collected automatically while you use the platform:
- IP address and device type
- Browser type and version
- Session duration and page-visit patterns
- Game play history and preferences
Identity Verification Information
As part of the KYC process, where required:
- Copy of national ID card or passport
- Address verification documents
- Self-declaration form (confirming age and identity)
This information is used solely to meet legal obligations.
Purpose of Using Information
zya9 uses your information only for specific and lawful purposes. We never sell or share your information with third parties unnecessarily.
Primary Purposes
- Account Management: To register, verify, and maintain your account.
- Transaction Processing: To complete deposits and withdrawals smoothly via bKash, Nagad, and Rocket.
- Customer Service: To resolve your complaints and questions quickly and accurately.
- Security: To prevent fraudulent activity, money laundering, and unauthorized access.
- Age Verification: To ensure that only those aged 21 or above can use the platform.
- Service Improvement: To analyze user experience and improve the quality of the platform.
- Legal Compliance: To comply with applicable laws and regulations.
- Promotional Communications: To inform you about bonuses and offers, subject to your consent.
What We Do Not Do
- We do not sell your personal information to third parties.
- We do not send marketing emails without your consent.
- We do not collect unnecessary or disproportionate information.
- We do not retain information for longer than necessary.
Cookies and Tracking Technology
What are cookies and how do we use them?
Cookies are small text files stored in your browser. zya9 uses cookies for the reasons listed below:
- Essential Cookies: To manage login sessions and maintain security. Disabling these will prevent the website from working properly.
- Functional Cookies: To remember your preferences (language, game category).
- Analytics Cookies: To understand which parts of the platform are used most.
You can control or reject cookies from your browser settings. Keep in mind that disabling certain cookies may prevent you from using some features of the site.
Sharing Information with Third Parties
zya9 may share information with third parties in specific and limited circumstances. In all cases, we make every effort to keep your privacy fully protected.
Payment Providers
Information necessary to process transactions via bKash, Nagad, and Rocket is shared with the relevant payment gateway. This information is used solely for payment processing.
Legal Authorities
Information may be provided to meet court orders, lawful requests from investigative agencies, or obligations under applicable law. In such cases, we provide only the minimum information required.
Service Partners
Technology and game providers (such as PG Soft, Pragmatic Play, JILI, Spribe) may receive the minimum information necessary to operate their own platforms. They are contractually bound to comply with our privacy standards.
Data Security Measures
Technical Security
zya9 uses industry-standard security measures to keep your information safe:
- SSL/TLS Encryption: All data transmissions are secured with 256-bit SSL encryption.
- Password Hashing: Your password is never stored directly — only an encrypted hash is stored.
- Firewall and Intrusion Detection: Continuous network monitoring is in place.
- Secure Data Centers: Our server environment is subject to regular security audits.
- Two-Factor Authentication (2FA): Enabling 2FA on your account is recommended for additional security.
Organizational Security
Alongside technical measures, we also ensure security at the organizational level:
- Only staff who need it are granted access to sensitive information.
- All staff are trained on data privacy.
- Data protection agreements are signed with third-party partners.
- Defined procedures are in place for rapid response to security incidents.
Data Retention Period
zya9 retains your information only for as long as it is necessary or legally required. The following policies are followed when determining the retention period:
- Active Accounts: Information is retained for the entire period the account remains active.
- Closed Accounts: After an account is closed, financial information is retained for the period required by legal obligations.
- Transaction History: Financial information is retained in accordance with regulatory guidelines.
- Marketing Consent: If you withdraw your consent, information related to promotional communications is deleted.
After the defined period, information is securely deleted or anonymized.
Your Rights
As a zya9 user, you have certain important rights over your personal information. Contact us at any time to exercise these rights.
Right to Access
You can request to know what information we have collected from you and how it is being used. We will provide you with complete information within a reasonable time.
Right to Correction
If your account contains incorrect or outdated information, you can request a correction. You can update most of your profile information yourself.
Right to Deletion
In certain circumstances, you can request that your information be deleted (the "right to be forgotten"). However, some information may need to be retained due to legal obligations.
Right to Object to Processing
You can object at any time to your information being processed for marketing purposes. After you raise an objection, we will stop using your information for that purpose.
Right to Data Portability
You can request to receive your information in a structured, commonly used format. We will fulfil this request where technically possible.
Right to Restrict Processing
In certain circumstances, you can request that processing of your information be restricted. During this time, we will store the information but not use it for any other purpose.
Protection of Minors
zya9 strictly provides services to those aged 21 or above only. We do not knowingly collect any information from minors or allow them to create accounts.
- Age verification is mandatory at registration.
- In suspicious cases, additional identity verification documents are requested.
- If we become aware that a minor has created an account, that account is immediately closed and the related information is deleted.
- If you believe a minor is using our platform, please notify us at [email protected].
Changes to This Policy
zya9 may change or update this privacy policy from time to time. If changes are made, we will:
- Update the "Last Updated" date at the top of this page.
- Send a notification to your registered email for significant changes.
- A notice about important changes may be displayed when you log in to the platform.
If you continue using the platform after changes are made, it will be assumed that you have accepted the updated policy. We therefore recommend reading this page regularly.
Contact Us
If you have any questions, concerns, or requests about this privacy policy, please contact our data protection team. Our team provides support in Bengali 24/7.
Live Chat
Our support team is available in Bengali 24 hours a day, 7 days a week.
Helpful Pages
For more information, see: Terms & Conditions Responsible Gaming FAQ